Microsoft Work IQ: The Context Layer Your Enterprise AI Has Been Missing
At Microsoft Ignite 2025, amidst the flurry of announcements about agents, copilots, and frontier firms, one framework stood out as genuinely transformative: Work IQ . If you've been frustrated by AI assistants that don't understand your business context—requiring you to constantly explain who you work with, what projects matter, and how your organisation actually operates—Work IQ is Microsoft's answer. And for mid-market organisations, this might be the most important AI infrastructure announcement of the year. What Actually Is Work IQ? Work IQ is the intelligence layer that sits beneath Microsoft 365 Copilot and any agents you build. Think of it as the persistent memory and contextual awareness that transforms generic AI into an AI that understands your organisation. It consists of three interconnected components: 1. Data — Your work content: emails, files, meetings, chats, and documents. This isn't just storage—it's the codified knowledge of how work act...
